Win tickets to see the smash hit musical Mamma Mia at the Roanoke Civic Center. Two winners will each receive four tickets!
Saturday, June 1, 2013
The recent OpenTable announcement honoring our own Alexander’s restaurant for service was no surprise to me.
I got my customer-service chops starting in December 1982 on my first day as a server at Alexander’s in its previous Campbell Avenue location.
Laurie, who was training me, told me not to take off my coat, as we were about to go out the back door and slice rock-hard ice cream cakes.
Really? In December? But I hung in there and learned much over 10 years.
One of our regular diners who was diabetic would receive a fruit cup (not on the menu) so she could enjoy dessert with the rest of the guests. Another party that included men of diminutive stature would be accommodated at the table with flowers in a shallow bowl rather than in the usual tall vase so they would be able to see their dining companions.
It’s all about empathy, and owner Bridget Meagher and general manager Boni Mills Webb have it all down. In what other restaurant can you get that kind of service?
Weather JournalStorm track isn't very snowy for us