Advance Auto Parts plans to eliminate 37 jobs in Roanoke and significantly reduce its office space locally as employees continue to work remotely.
Darryl Carr, a company spokesman, said in an email that the company is cutting 116 customer support center positions, 37 of which are in Roanoke. The other positions are based in various locations including Richmond and Raleigh, North Carolina, where Advance Auto moved its headquarters in 2018.
“As a part of our ongoing focus to deliver growth and better serve our customers, we have identified opportunities to improve efficiency within our corporate team structure,” Carr wrote.
In addition to the job cuts, some other employees will see their responsibilities change, he said.
While some employees will leave their positions in the next few weeks, Carr said others may stay on for several months to allow for transition. He said the company now has just under 600 employees in Roanoke.
Corporate team members have worked remotely during the COVID-19 pandemic, a practice the company plans to continue. As a result, it intends to significantly reduce its office space in Roanoke. The company leases space at Crossroads Mall.
“As we look to the future, we recognize that requiring full-time attendance in an office setting and having multiple office locations no longer makes sense for our team members or our business,” Carr said.
The company is still working out the details, and Carr did not know how many square feet of office space Advance Auto would retain in Roanoke. Though all Roanoke employees will work remotely, he said the company plans to offer collaboration spaces.
Advance Auto plans to permanently close its office in Richmond, Carr said, while maintaining a physical headquarters in Raleigh.