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Letter: What happened to good customer service?

Letter: What happened to good customer service?


Why especially after everything retail brick and mortar stores have experienced during the COVID-19 pandemic is there still a huge lack of good customer service toward all customers?

Prior to COVID-19 I personally experienced a few times when a retail employee was rude to me and did not treat me with respect.

Within the last year this rudeness toward me from a retail employee as a paying customer has happened numerous times at several Kroger, CVS, Dollar General, Food Lion, Lowes, and Home Depot locations in the Roanoke Valley. Sometimes I complain on a survey. I also have praised a retail employee on a survey.

A few times when I have been humiliated by a retail employee, I have complained to a district manager and/or their corporate offices in writing. I am not complaining to district managers or their corporate offices to receive a gift card. I am offering constructive criticism.

I have worked retail many times during my employment. When I worked retail, I always treated all of my customers with respect.

No one knows what someone else may be experiencing in their life.

I do not know what the retail employee may be experiencing and that retail employee does not know what I as a paying customer may be experiencing.

Can we all remember this and treat all customers with the respect we deserve?

Tina Hendrick, Roanoke


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